Implementation Manager in London - Mid-Level/Senior - Full-Time

Are you looking to start your career as a Implementation Manager in London - Mid-Level/Senior - Full-Time in London? Patchwork is currently hiring local talent for this Implementation Manager in London - Mid-Level/Senior - Full-Time role!

About Us

Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date.

Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; ‘collaborative staff banks’, which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps.

Patchwork Health has been recognised as HSJ’s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator’s Economic Innovator of the Year Award.

The Role

Patchwork’s Implementation Managers are responsible for delivering project implementations for Patchwork’s software solutions and have an overarching responsibility to drive successful outcomes for the projects they are assigned.

You will need to have a deep understanding of the needs of our clients, and how to configure and deliver our products to meet those needs, all the while providing an excellent client experience. You must also be able to work independently throughout projects, including when creating proposals and delivering product demonstrations. Carrying deep and trained knowledge of project management methods and respecting our internal project governance framework and best practice, to ensure timely delivery of all projects to scope and budget. Working closely with and receiving support from Implementation Consultants and other members of the Implementation Team.

Everyone in Implementation is capable of assisting on projects across all products, but you will primarily be focused on our Rota implementations.

Responsibilities

Project Management

• Driving the successful delivery of multiple implementation projects of Patchwork’s software solutions, whilst adhering closely to our project framework and best practice, ensuring timely delivery of all projects to scope and budget.
• Working across the Implementation Team, with the ability to influence without authority to ensure team members understand their responsibilities relating to the project and to drive successful project outcomes as the overarching project manager.
• Demonstrate being a subject matter expert and a point of escalation for other team members in Implementation; working alongside your Director of Implementation to build skills within the team through improved processes, and documentation.
• Maintaining a high standard of project documentation and artefacts both internally and externally, utilising templates and frameworks and inputting into improvements if applicable.
• Independently creating high quality proposals and delivering outstanding product demonstrations throughout the implementation process.

Stakeholder Management

• Working closely with and receiving support from Implementation Leads and other members of the Implementation Team - being able to communicate effectively and to coach and support colleagues.
• Being adept at navigating the organisational hierarchy of the client to identify the right people to achieve implementation goals.
• Building outstanding and meaningful client relationships and being able to engage and influence people from all levels including C-Suite and/or other exec-level board members to drive projects to successful completion.
• Educating clients on use cases for Patchwork’s products, with the ability to respectfully push back on unrealistic expectations, using project management tools and expertise in Patchwork solutions to deliver projects successfully.
• Managing external expectations to ensure Patchwork is never under-delivering; ensuring all parties involved are aware of the implementation progress, milestones, and challenges.
• Being commercially aware with an understanding of client procurement practices and their internal politics and policies to ensure relationships and projects are not compromised and are optimised to reach their full potential.
• Investing in creating strong inte

Benefits

• Flexible Hours
• Training Budget
• Education Support

This Implementation Manager in London - Mid-Level/Senior - Full-Time position is a fantastic opportunity to join the team at Patchwork. Apply today via Placed!