Are you looking to start your career as a Service Delivery Manager for Technology M&A - Leeds in Leeds? Pharmacy2U is currently hiring local talent for this Service Delivery Manager for Technology M&A - Leeds role!
Role: Technology – Service Delivery Manager (M&A)
Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based at Thorpe Park, Leeds.
Salary: £ DOE plus extensive benefits
Contract type: Permanent
Employment type: Full time
Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you!
Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.8 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day, and as a certified B Corp we also meet high standards of social and environmental responsibility. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.
Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods.
The Service Delivery Manager (M&A) owns and drives technology service delivery across newly acquired businesses, ensuring stability, security, and alignment with Group standards from day one. This role takes full accountability for governing IT services across multiple entities, bringing consistency, control, and maturity to complex, inherited technology environments.
This is a high‑impact role for a hands‑on technology leader with broad expertise across infrastructure, applications, service operations, and cyber security, combined with the credibility to influence stakeholders and lead successful integrations as the group continues to grow.
Why you’ll love working with us
We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work.
Financial security & rewards
· Competitive contributory pension
· Occupational sick pay
· Long-service awards and refer-a-friend bonuses
· Professional registration fees covered (GPhC, NMC, CIPD and more)
· Cycle to Work and Green Car schemes (subject to eligibility)
Family-friendly
· Enhanced maternity and paternity pay
· Flexible hybrid working to help balance work and home life
Health & wellbeing
· Private healthcare insurance at discounted rates (Aviva)
· Employee Assistance Programme and in-house mental health support
· Access to discounted gym memberships via Blue Light Card and benefits schemes
· Regular health and wellbeing initiatives
Career growth
· Strong commitment to CPD, training and professional development
Time off & flexibility
· 25 days’ annual leave, increasing with service
· Buy and sell holiday scheme
Everyday perks & exclusive discounts
· Blue Light Card and employee discount platform
· Exclusive discounts at The Springs, Leeds
· 25% off health & beauty purchases
· 25% off Pharmacy2U Private Online Doctor services
Culture & community
· Regular social events throughout the year
What you’ll be doing?
· Act as the primary owner of technology services across all acquisitions
· Establish and embed governance, service management standards, and alignment with Group policies
· Oversee the performance of external and internal IT service providers
· Assess, stabilise, and document inherited technology environments
· Ensure consistent adoption of incident, request, change, and problem management processes
· Drive alignment with Group cyber security standards and baseline controls
· Maintain full visibility and governance of technology budgets across acquired entities
· Lead technology and service discovery during acquisition onboarding
· Provide leadership and direction to inherited IT personnel where applicable
Benefits
- Health Insurance
- Retirement Plan
- Paid Time Off
- Flexible Hours
- Training Budget
- Mental Health Support
- Parental Leave
This Service Delivery Manager for Technology M&A - Leeds position is a fantastic opportunity to join the team at Pharmacy2U. Apply today via Placed!