Are you looking to start your career as a Urgent Care Assistant - Part-Time, Swindon, Customer Service Skills in Swindon? HealthHero is currently hiring local talent for this Urgent Care Assistant - Part-Time, Swindon, Customer Service Skills role!
As a result of continued growth, HealthHero are seeking to recruit one Urgent Care Assistant to undertake driving, receptionist and base duties to support the delivery of Integrated Urgent Care services across Wiltshire, Swindon and Bath and North East Somerset on a part-time, fixed-term contract, on a 6-month basis, until January 2027. Our shift patterns are varied, inclusive of weekday evenings, weekend work and a commitment to working some overnight sessions.
Shift patterns and rota flexibility can be discussed at the application stage.
About the role:
As an Urgent Care Assistant, you will be required to undertake a dual role of driving and reception work to support the efficient operation of Integrated Urgent Care services across the South West locality.
We operate a 24/7, 365 days a year service, on a rolling 4-week rota pattern to be agreed following a successful interview, providing care to our service users. The role will involve non-clinical support to clinicians and patients who use the NHS 111 and GP Out of Hours service.
A degree of flexibility will be required, and there may be the occasional opportunity to work outside of your contracted hours to facilitate the smooth operational running of the service.
Our Urgent Care service operates across Wiltshire, with bases in Chippenham, Keynsham, Salisbury and Swindon. If successful your rota may include a variety of the below hours:
- Monday – Friday 18:15/18:30 – 23:00 (Evenings)
- Monday – Friday 23:00 – 08:00 (Overnights)
- Saturday - Monday 0800 - 08:00 - (Encompassing AM/PM/Evening or Overnight Shifts)
Your key duties will include:
Driving
- Driving Clinicians to the patient's home in a safe and legal manner – adhering to current driving regulations.
- Perform basic vehicle checks at the beginning and end of shifts – ensuring they are roadworthy, fuelled and fully equipped.
- Accurate recording of all medications and consumables used while on shift.
Base
- To be the first point of contact for the patient or carer/relative in our designated Treatment Centres.
- Supporting Clinicians while you are on shift.
- Communicating with patients both in person and via the telephone (comfort & welfare checks).
- Ensure the Treatment Centre is kept clean and tidy.
Medication and Stock Management:
- Using a variety of computer systems to accurately maintain stock levels of medication and consumables.
- Replenishing car stock at the end of your shift.
- Understand stock rotation and expiry dates on weekly delivery of medications and consumables
Full Training will be provided
The Urgent Care Assistant role is varied in nature. The successful candidate will expected to undertake duties, ranging from sitting at a reception desk and/or in a car for long periods of time to carrying weighted emergency equipment and undertaking CPR on the floor if necessary. Please note that candidates will be required to undertake a driver's medical if successful at interview.
About you
As someone who is well organized, hardworking and personable, you will be joining an established team of close-knit and hardworking colleagues who make a real difference and play a key role supporting the Integrated Urgent Care service.
You will be required to:
- Confidently interact with patients, relatives and carers.
- Demonstrate compassion and respect.
- Possess excellent attention to detail.
- Have strong administration skills.
- Be personable, engaging and reassuring.
- Work confidently under pressure and act professionally in emergency or sometimes stressful situations.
Please note a full UK Driving License (with no more than 6 registered penalty points) is essential for this role and you should possess a good level of driving experience.
About us
Our Integrated Urgent Care (IUC) is a service offered to patients who are registered with a General Practitioner within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.
We exist to simplify healthcare and improve lives by making care feel insta
Benefits
- Flexible Hours
- Training Budget
This Urgent Care Assistant - Part-Time, Swindon, Customer Service Skills position is a fantastic opportunity to join the team at HealthHero. Apply today via Placed!