A Day in the Life at Burger King

For those considering applying for a role at Burger King, you may be wondering just what life is really like at the Home of the Whopper. Here’s all the insight from Chantelle Constable, a Restaurant Manager and loyal Burger King employee for 22 years running.

Currently Chantelle manages the drive-thru Burger King at Ransomes Europark in Ipswich, and has been there for 13 years. Prior to this, she managed the venue in Ipswich Town Centre for 9 years. Her career journey at Burger King took off right from the get go, beginning as soon as she left school.

“I left school in 1999, and I remember my mum saying ‘Go and get a job! But whatever you do, don’t come back and tell me that you’re working at Mcdonalds. So I got a job at Burger King instead!”

“I’d originally planned to go to university because I wanted to be an actress, but I was promoted very quickly at Burger King. I started off as a Crew Member, and within 3 months I was made a supervisor. Probably because I was quite bossy! But I’m glad they saw the potential in me and quickly jumped on that. Within a year of being a supervisor, I became a Manager, and it was at that point I decided that instead of heading to uni, I would stay at Burger King and make a career out of it.”

“As a manager, in the morning you’ll come in with your team and set the store up for the day, so that when the doors open you’re ready to give the customers the best experience possible.”

“Throughout the day, you’ll be serving customers, speaking to guests and making sure everyones happy, while looking after staff and ensuring they’re doing their job correctly.”

“My favourite part of my job is definitely customer satisfaction. I’ve always enjoyed talking to guests, because you can end up speaking to some really lovely people.”

“I’m also the type of person who really enjoys fast-paced environments. Originally I worked in a primarily dining restaurant, but when I moved to a drive-through restaurant I absolutely loved it. You’ve got a mix of that fast paced drive-through environment with the slower dining atmosphere. It’s great fun.”

“It’s all about making sure you talk to your team and making sure they’re happy in their day-to-day environment, because they are the ones to deliver that happiness to the customer.”

“Burger King is particularly brilliant at looking after their staff. With the pandemic, there’s been a real rise in mental health issues. They make sure all their staff are provided with the phone numbers of people they can talk to if they need to, and are kept in the loop with emails.”

“In terms of career progression, we often sit down with our staff and ask them what their plans are for the future, just to make sure we’re giving those who want to work their way up the opportunity to.”

“The best thing is that your shifts are so flexible. You can work the shifts you like and make it work with your lifestyle.”

“But for me, the best thing was when I had my child. Burger King really supported me. I wanted to make sure I had enough time off to spend with my child, and was worried I wouldn’t be able to come back to work. But they really understood this and reduced my hours to suit my timeline, giving me the flexibility to look after my child until pre-school. A lot of people don’t get the opportunity to have this much time off, so I really thank Burger King for allowing me to spend three years seeing my child grow up.”

And finally, a few tips from Chantelle for anyone considering working their way up at Burger King:

“Never shy away from a challenge. Make sure you’re always showing that you’re up for a challenge and just give your job the best you can.”