What do Assistant Managers in Pubs do?
When you think about jobs in a pub or restaurant, an Assistant Manager may not be the first that comes to mind—but their organisational skill and experience makes them essential to smooth-running of service.
Supporting the General Manager, the Assistant Manager works in a customer-facing role supporting the Front-of-House team and coordinating with the kitchen team to ensure customers get the best possible experience. So, they work with everyone in the whole building? Yes, pretty much.
Let’s find out more about in more detail what being an Assist Manager involves, what the benefits are and how you could apply to become one.
👉What is the role of an assistant manager?
👉What are the benefits of being an assistant manager?
👉How do I get hired as an assistant manager?
What is the role of an assistant manager?
The Assistant Manager sits between Front-of-House staff and the General Manager, going between the two to ensure everything is working as it should. They’ll make sure that all bar and waiting staff have all the information and training they need to do their jobs and understand and follow company policies.
There are two equally important parts to the Assistant Manager role. One is making sure customers are getting an outstanding experience every time they visit the pub. The other is leading the Front-of-House team—helping run the shift, resolving customer issues and, longer term, facilitating the ongoing skill development of team members.
Assistant Managers are also like ideas factories. It’s up to them to think of ways to bring customers in and make their pub the heart of the local community. This could be anything from quizzes and gin-tasting to music evenings and theme nights. The best Assistant Managers will get to know their customers so that they can deliver the best kind of entertainment for them.
What are the benefits of being an assistant manager?
Assistant managers have a big say in what happens in their pub or restaurant. Because they drive success, when things go right, it has a lot to do with them—and at Greene King, we believe in credit where it’s due.
That means, if you become an Assistant Manager at Greene King and do your job well, you’ll be an excellent position to make the step up when a General Manager opportunity comes up. We support progression like that and—because we’re the UK’s largest brewery and pub company—there’s no shortage of opportunities.
Assistant Manager is the ultimate ‘people person’ role. You’ll be communicating with different people all day, every day. Customers, team members, your General Manager and suppliers—you’ll always be busy juggling jobs, prioritising your own workload and finding your own way to take care of everything. Sure, at times it’ll feel like you’re doing a million things at once, but that’s why, once they’re done, there’s a real feeling of a job well done.
At Greene King that feeling comes with real financial benefits. You’ll get a competitive salary with generous bonus and pension contribution, plus 33% discount at any of our pubs for you and your friends and family and other exclusive discounts.
If you take your hospitality career seriously and are ready to support the General Manager with your ideas and experience, an Assistant Manager role is your next step. And at Greene King, there’s much further you can go.
How do I get hired as an Assistant Manager?
If you’re an outgoing people person who can lead a team in a fast-paced environment, you might not need hospitality experience to be an Assistant Manager of a pub. More senior retail workers, for instance, will have many skills that that are transferrable to an Assistant Manager role. Even if your experience is at Team Leader level, if you can demonstrate the behaviours needed at Assistant Manager level, you can make the step up.
What are those behaviours? Well, most important is that you have great communication and leadership abilities and that you’re passionate about great customer experiences and helping others on your team improve their skills. As the role progresses, you’ll develop expert knowledge of all the food, wines and seasonal ales that we stock so that you can share your passion with your team and customers.
With over 1,500 managed pubs, restaurants and hotels in our estate, we have a range of opportunities for assistant managers—take a look at our website for the full range of assistant manager jobs.
Looking for more information? Take a look at our overview about the type of jobs that you can do in a pub.
From Apprenticeships to management, from the north of Scotland to the far west of Cornwall, if you’re looking for a role in a hospitality, the huge range of opportunities that Greene King have are definitely worth a look.👀
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