What are Front-of-House roles?
If you’re just starting out in hospitality, you might be bewildered by some of the terms. In a nutshell, Front-of-House refers to any customer-facing role in a pub, restaurant or any other establishment where food is served. That can include waiting staff, bar staff and, in some places, hosts and hostesses and Maitre’ds (who greet customers and run the floor), right up to Assistant Managers and General Managers.
Bar and waiting staff welcome customers, take their orders for food and drink and serve them. A great waiter or waitress will bring their personality to every one of their duties—they do it because that’s just the kind of person they are: out-going and friendly with ‘the gift of the gab’. They’re the kind of person for whom ‘hello’ just doesn’t cut it. Striking up conversation, they’ll ask customers how they’re doing and how their day has been. For waiting staff, taking orders is a chance to interact, make recommendations (as well as ask about any allergies or special requirements that might need relaying to the kitchen).
The Assistant Manager makes sure everything is running smoothly with both customers and the Front-of-House team. They support the General Manager, who leads the pub from the front, making sure the business is profitable while setting the tone for whole place. At Greene King, that means making our pubs places where positive vibes reign supreme and the good times can roll.🥳
Front-of-House staff will need to communicate with both Back-of-House staff–based largely in the kitchen–and customers which makes good communications skills really important. It’s a lively environment to work in and all Front-of-House roles offer plenty of variety—not least because you never know who’s going to walk through the door from day-to-day.
Any Front-of-House role can get busy. Maintaining rapport with customers, even when you’re slammed with orders and customers are still coming through the door is the mark of a truly great Front-of-House staff. What’s more, being busy means meeting more people and making more of them happy with amazing service. And it’s good for tips, too!
Working Front-of-House can also come with great perks. At Greene King, for instance, you’ll be rewarded with heavily discounted food and drinks at any of our managed bars and restaurants as well as discounts at leading retailers and brands.