4. ‘It’s so beautiful the way they care about the staff’
On top of values, good management comes in as a cornerstone of a good workplace. And there’s no shortage of initiatives from Nobu Hotel London Portman Square to make its hotels genuinely great places to work. Fabiola let us know about some of these!
‘…we do have every Monday Nobu Now which gets together the entire hotel to give us updates, so it gives everyone in the hotel a very clear line of communication to know what’s going on… and what’s coming next. So it’s really good to see people striving and being recognised for their efforts.’
And of course, what’s work without a good social once in a while!
Aside from lunch time Kokoros (‘heart’ in Japanese) when the staff gather for lunch time, every month, Nobu employees go for a Kanpai (‘cheers’ in Japanese) visit to the park or pub to get together and enjoy themselves. This is in addition to other social events such as football or karaoke nights!
‘Everyone from different departments just mingles together and it’s just really nice… that way, your friendships and your family just become wider,’ says Philip.
In a post-pandemic world, we know how important it is to have social connection in our lives, so it’s amazing to see workplaces such as Nobu Hotel London Portman Square prioritise this for their employees, on top of having Mental Health First Aiders in the team for extra support.
‘…it’s so beautiful the way they care about the staff and what they do for us,’ says Assistant Lounge Manager Pedro O’Connor.
And the benefits are certainly a bonus! On top of generous holiday (up to 33 days per year), Employee Awards Night, discounts on services voted on by staff, and of course…
‘We do have an employee rate for all the Nobu properties around the world,’ says Fabiola with a big smile. ‘Can’t wait for the new opening in New Orleans! So that’s one of my bucket list items!’
5. They welcome anyone who is fresh and young at heart!
You may be put off working for a luxury 5-star hotel – maybe you’d think it’s a hard job, and they’d need people with experience. But Assistant Manager Fabiola assures us that working for a luxury 5 star hotel is not as strict as you might think!
‘Because this is still a very fresh and new brand…it rings very well to younger generations, so I would say any generation is absolutely fine to work with us. But you have to be young at heart and be passionate about what you do. Of course age is just a number, but for millennials and Generation Z, it’s a really good property to work in.’
Not every role at Nobu will ask for experience, either! Pedro had never worked in a hotel before, and was just promoted to Assistant Lounge Manager the day of our visit!
Giving fantastic guest service is not just about doing the ‘right things’ – it’s about feeling comfortable in your skin, having fun and sharing those good vibes with the people who walk through the front doors. That is what makes Nobu so brilliant – their culture sustains the type of work they do, and the work sustains the culture.
‘As long as you’re passionate about what you do and what you do comes straight from your heart, that’s fantastic. You know, the hiring process is not even difficult in a way. I remember mine… it was really funny and most of the time I ended up speaking about music so it was quite fun!’ laughs Fabiola.