After finding some time to grab lunch, I always try to stand up at the front desk again to help with check in time; supporting the team with training and catching guests to engage in a conversation.
At 15:00 pm, the hotel GM makes time to attend meetings with the Head/Supervisor of each department to do the handover for the upcoming shift, and to share some metrics information for improvement if needed. Communication is a big part of my role.
After this meeting, I spend some time with the receptionists who join the late shift. I share the handover and the information gathered at the 15:00pm meeting. Following that, I go back to the office to close the rota from the previous day, and then my day is done!
As mentioned before, not every day is the same because I have another management task to deal with; the recruitment process.
Recruiting staff is one of the most important tasks in a manager role. Staff can make or break the business, which is why we use online recruitment services.
Once a job goes live and the offer is open, we gain access to the applicants’ CVs. I always like to do a short phone interview to determine if the candidate meets the initial requirements to fill the vacant role. After phone interviews, I always invite the successful candidates to a face to face interview as well.
In the interview, I like to make people feel comfortable by introducing myself and using an Ice Breaker question, as well as offering them tea/coffee, and taking the candidate to a private room.
I start the interview by relaying the job description and the company information. Next, I ask the candidate some formal questions in accordance with a form that we have. This form will allow me to check all candidate profiles to choose the successful one. In the last part of the interview, I will ask the candidates about their CVs; what they are looking for; their current occupation; and then I’ll provide them a tour of the hotel.