Meet Aggie! Aggie would describe herself as outgoing, loud, eager to learn, and a loyal member of the Paddy Power family for almost three years.
Similarly to Natalie, Aggie is also working on the Switch it Up graduate programme, originally having worked as a Customer Service Team Leader in North London. She currently works for the Brand Marketing team on her current rotation, which she loves.
“You don’t need to have much experience to work in the Head Office on the Graduate Scheme. They assess you on your skills and character, which meant that I found it so much less scary when I applied.”
“For students who are just out of university and feel like they don’t have a way to get their foot in the door, the Switch it Up programme is an amazing way in. I graduated and joined Paddy Power initially just because I needed a job, but I ended up staying on longer than planned because I loved it too much. I’m glad to have gotten into the graduate programme because it’s just what I love doing and to stay with a company I enjoy working for.”
“As with everyone who starts off in Paddy Power, I began as a cashier and received training to become a Team Leader. The sign-off period to become a Team Leader is between 3 to 6 months, and I got signed off in 4 months which is pretty good!”
“As a Customer Service Team Leader, you’re in charge of taking bets and responding to customers. In the morning, you come in and get everything set up. Usually the mornings are calm. As the day progresses, the usual customers will come in, have some great chats, and you’ll take bets, and ensure any queries or issues are dealt with.”
“Working in shops, I loved how well you got to know your regular customers. Even now that I’m here in the Head Office, I still hear from my manager that customers I used to serve are asking about me, which is so nice to hear.”
“I also loved my team, they were so cool. On a quiet evening, I remember always having such a good time chatting along and working.”
“Sometimes managers from other shops will call you to help out on certain days, which meant I was able to work in other shops within my district, and could build great relationships with others in the company. We’d all go for dinners together sometimes too, like at Christmas. You just get to meet so many new people.”
“Another thing I love is the flexible work schedule. You can often rearrange the days you work to fit in with your own life. My work and social life balance is very important to me, so this was great for me.”
And finally, for those looking to apply to join Paddy Power, here’s a tip from Aggie:
“Be really open-minded and eager to learn. If you have no previous knowledge of sports, don’t worry because they’ll teach you everything and you’ll pick it up quickly!”