Taking a short term perspective, the uncertainty we face makes the future seem quite bleak as cash flow support will only be there for 12 weeks (but will be extended if needed). However, a long term perspective looks comparatively positive.
It is hoped and thought that the charming aspects which characterise the hospitality industry and make it stand out from other sectors will all be heightened almost immediately after Covid-19 passes. Such characteristics include the values and behaviour of its workers being genuine and authentic, the understanding and want between members to share workloads without having to ask, and the general sense of a family that is created within businesses.
We’re already seeing the hospitality industry unite better than ever in a bid to tackle the issues that we face together. The industry is progressive and welcomes change, so perhaps with it, we may also see a growing respect for management-level jobs working from home for some days, rather than it being seen as a taboo, as it currently is.
The hospitality industry may also be characterised by a turn towards deliveries becoming a lot more commonplace. However, would our capitalist economy take advantage of this change? If so, then would more investment targeted on enriching the user experience for takeaways creates competitive pricing? And could this then lead to a reduction in the face-to-face aspect of the hospitality industry?
Regardless of any changes, there is a clear understanding that the efforts employers put in now to protect their workforce has the potential to transform the entire industry and make it one with increased loyalty, unity and appreciation. This could actually have a knock-on effect of reducing the high turnover rates that is currently characteristic of the hospitality industry – a positive effect which could prove very beneficial for when the Brexit transition ends on 31st December 2020.